Returns & Refunds Policy

Your Privacy Matters to Us – Understanding Our Use of Cookies

At Salvya, we are committed to providing you with high-quality products. We understand that sometimes things don't work out, and we want to ensure that our customers have a positive experience, even when it comes to returns and refunds.

This policy outlines the conditions under which we accept returns, exchanges, and provide refunds for items purchased from Salvya.com. Please read the following information carefully to understand your rights and how to process a return or request a refund.
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Return Eligibility

Understanding Cookies and Their Purpose

Conditions for Returning an Item

To qualify for a return, the following conditions must be met:

 

The item must be in new, unused, and unworn condition.

The item must have all original tags, labels, and packaging intact.

Returns must be requested within 7 days of receiving the order.

 

 

Please note: Custom-made, made-to-order, and sale items are not eligible for return or exchange, unless they are defective or damaged upon arrival.

How to Return an Item

Step-by-Step Guide to Returning Your Purchase

If you wish to return an item, please follow these steps:

 

Contact our Support Team
Reach out to our customer service team at support@salvya.com or via WhatsApp at +39 338 4087178 within 7 days of receiving your order to request a return authorization.

Provide Order Details
In your email or message, please include the following:

Order number

Product name and description

Reason for return (if applicable)

Photo of the item (if it’s defective or damaged)

Return Authorization
After reviewing your return request, we will issue a return authorization and provide you with the return address and any other necessary instructions.

Ship the Item Back
Pack the item securely in its original packaging and ship it back to us. You are responsible for the return shipping costs unless the item is defective or damaged.

Exchange Policy

Exchanges for Defective or Incorrect Items

If you receive a defective or incorrect item, we will gladly exchange it for the correct item or a similar product, subject to availability. To request an exchange:

Contact our customer service team within 7 days of receiving the item.

Provide a photo of the item and a description of the defect or mistake.

We will send you a return authorization and cover the cost of return shipping for defective or incorrect items.

Please note: We cannot accept exchanges for size or color preferences on non-defective items.

Refund Policy

When You’ll Receive Your Refund

 


Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be processed to the original method of payment.

 

Refund Processing Time: Refunds may take up to 14 business days to process from the date we receive your returned item.

Refund Method: Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable.

Partial Refunds: In some cases, we may issue a partial refund for items that do not meet the return conditions (e.g., opened packaging, worn items).

Non-Returnable Items

Items That Cannot Be Returned

 


The following items cannot be returned, exchanged, or refunded:

 

Custom-Made and Made-to-Order products

Gift cards

Sale items (unless defective or damaged)

Intimate or sanitary products (if applicable

Shipping Issues & Damaged Items

Steps for Reporting Shipping Issues or Damaged Items

 


If your item is damaged during shipping or arrives defective, please contact our customer service team immediately. You must report damaged or defective items within 7 days of receiving your order to qualify for a refund or exchange.

Please provide the following information when reporting the issue:

 

Order number

Photos of the damaged or defective item

Description of the issue

 

We will assist you in resolving the issue and provide instructions for returning the damaged item if necessary.

4. Need Assistance? Contact Us!

Need Help with Your Return or Refund?

If you have any questions or need assistance with your return or refund request, please don’t hesitate to reach out to our customer support team

Call Us

Send Email

📞 For Payment-Related Issues, Contact Us:
📧 Email: support@salvya.com
💬 WhatsApp Support: +39 338 4087178
🕒 Available: Monday – Friday | 10:00 AM – 6:00 PM (CET)


 

🔹 Our support team is here to assist you with payment concerns, refund updates, or invoice requests. Don’t hesitate to reach out! 🚀

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