At Salvya, we ensure a smooth and transparent refund process for eligible cases.
💳 How Refunds Are Issued
Refunds are processed using the same payment method you used for the original purchase.
If you paid with a credit/debit card, the refund will be credited back to the same card.
For Cash on Delivery (COD) orders in Morocco, eligible refunds will be issued as store credit or via bank transfer when applicable.
⏳ Time Frame for Processing Refunds
Card & Digital Payments: 5-10 business days (processing time depends on your bank).
Bank Transfers: 7-14 business days.
Store Credit: Issued within 48 hours after approval.
💡 Note: Refund processing times may vary based on your bank’s policies. If you don’t see the refund after the estimated time, please contact your bank before reaching out to us.