Frequently Asked Questions

Welcome to the Salvya FAQ section! We understand that shopping online can raise questions, so we’ve created this comprehensive guide to help you find the answers you need. Whether you’re wondering about our products, payment options, shipping details, returns, or anything else, you’ll find helpful information below.

If you can’t find the answer you’re looking for, feel free to reach out to us via email or our WhatsApp support at +39 338 4087178.
Title

1. General Information

Account Management

Product Information

Orders & Payments

Shipping & Delivery

Returns & Exchanges

Sales & Discounts

Customer Service

Legal Information

Miscellaneous

1. General Information

What is Salvya?

Salvya is a fashion brand that merges Moroccan heritage with contemporary aesthetics. We offer handcrafted clothing and accessories that reflect the rich culture and traditions of Morocco, with a modern twist for today’s fashion enthusiasts.

Why should I shop at Salvya?

At Salvya, we believe in the power of authenticity, quality craftsmanship, and sustainability. Our mission is to bring the beauty of Moroccan art, culture, and craftsmanship to the world, while supporting local artisans and preserving traditions.

2. Account Management

How do I create an account?

You can create an account by clicking on the Sign Up button at the top right of our website. Simply enter your email, set a password, and start exploring our collection.

How can I update my account information?

To update your details, log into your account and go to the Account Settings page. Here, you can update your name, email, password, and other personal details.

I forgot my password. How do I reset it?

Simply click on the Forgot Password link on the login page. Enter your email address, and we will send you a link to reset your password.

3. Product Information

Are all products available for immediate purchase?

Most of our products are available for immediate purchase. However, some may be made-to-order, especially those that are customized. Check the product page for real-time availability.

What materials are used in your products?

We take pride in using premium, ethically-sourced materials in our designs. Our products feature handcrafted fabrics, natural dyes, and sustainable production techniques. For details on specific products, please check the individual product descriptions.

How should I care for my Salvya product?

How should I care for my Salvya product?

We recommend following the care instructions included with your product. For most garments, we advise gentle washing in cold water and air drying to preserve the quality of the fabric and prints.

4. Orders & Payments

How do I place an order?

Browse our website and add items to your shopping cart. When ready, click on the Cart icon and follow the checkout process. You’ll be prompted to enter shipping and payment details before confirming your order.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and COD (Cash on Delivery) for your convenience.

How can I track my order?

Once your order is dispatched, we will send you an email with a tracking number. Use this number to track your order on our website or the courier’s tracking page.

5. Shipping & Delivery

What shipping options do you offer?

We offer standard and express shipping depending on your location. Delivery times will vary based on the shipping option chosen.

How much is shipping?

Shipping costs are calculated based on your delivery address. You can check the shipping charges at checkout before completing your purchase.

How long will it take for my order to arrive?

Delivery times vary based on your location and the shipping method chosen. Standard shipping takes 21-30 business days, while express shipping typically takes 17-20 business days.

Do you ship internationally?

Yes, we offer international shipping to most countries. Check the shipping section at checkout for your country’s availability.

6. Returns & Exchanges

Can I return my order?

We offer exchanges only if the product is defective or damaged upon arrival. Returns are not accepted for non-defective items due to the custom-made nature of our products.

How do I return a defective item?

If your item is defective, please contact us within 7 days of receiving the product, providing clear photos/videos as proof. We will guide you through the return process.

Can I exchange my item?

If you receive a defective or damaged item, we will exchange it for you at no additional cost. Simply contact customer support with your order details and we’ll arrange the exchange.

How will I receive my refund?

Refunds will be processed back to the original payment method. Please note that it may take 5-10 business days for the amount to appear in your account.

7. Sales & Discounts

Do you offer discounts?

We regularly offer promotions and seasonal sales. Be sure to subscribe to our newsletter or follow us on social media for exclusive offers and updates.

Can I use a gift card to pay for my order?

Yes, you can use Salvya gift cards for online purchases. Simply enter your gift card code at checkout.

8. Customer Service

How can I reach customer support?

You can contact us via email at support@salvya.com or reach us on WhatsApp at +39 338 4087178 for immediate assistance.

How long does it take to get a response?

We aim to respond within 1-2 business days. If you have an urgent matter, please use our WhatsApp support for faster response.

How do I resolve an issue with my order?

If there’s an issue with your order, please contact us immediately. We’ll do our best to resolve it quickly. If necessary, we can offer a refund, exchange, or store credit.

9. Legal Information

Terms & Conditions

Privacy Policy

Cookie Policy

Legal Disclaimer

10. Miscellaneous

What makes Salvya different from other brands?

Salvya blends Moroccan culture with modern fashion, offering premium handcrafted clothing that supports local artisans while embracing sustainability.

How can I engage with Salvya on social media?

Follow us on Instagram, Facebook, and Twitter for updates, promotions, and to engage with other fashion enthusiasts!

What are Salvya’s sustainability initiatives?

We are committed to eco-friendly practices by using sustainable materials, promoting ethical labor practices, and reducing our environmental footprint.

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