Payment Methods

At Salvya, we are committed to providing a secure, flexible, and hassle-free shopping experience. Whether you're purchasing from Europe, Morocco, or the UK, we offer multiple payment options tailored to your convenience. Our transactions are safe, encrypted, and processed securely, ensuring your personal and financial data remain protected.

 

Below, you'll find detailed information on the payment methods available, processing times, security measures, refunds, and invoicing policies to help you shop with confidence.
Title

1. Accepted Payment Methods

At Salvya, we offer a variety of secure and flexible payment methods to accommodate our customers worldwide. Below, you'll find details on the available options based on your location.

For International Orders (EUR & Other Currencies)

✅ Credit & Debit Cards – Visa, Mastercard, American Express, Maestro
✅ PayPal – Secure and fast checkout with buyer protection
✅ Apple Pay & Google Pay – Quick one-tap payment for a seamless experience
✅ Klarna & Afterpay (if available in your country) – Buy now, pay later options
✅ Bank Transfer (for large orders) – Contact us for bank details

 

🔹 Currencies Accepted: All international orders are processed in EUR (€) by default. If you're purchasing from outside the Eurozone, your bank may convert the total based on their exchange rates.

For Morocco (MAD Currency & Local Payment Options)

For our customers in Morocco, we provide localized payment solutions to ensure a smooth checkout experience:

 

✅ Cash on Delivery (COD) – Pay in cash upon receiving your order 📦
✅ Credit & Debit Cards – Accepting Moroccan Visa & Mastercard
✅ Bank Transfer – Available for bulk orders & wholesale purchases
✅ Wafacash & Other Local Payment Gateways – Secure and convenient payment

🔹 Currency Accepted: All Moroccan transactions are processed in Moroccan Dirhams (MAD).

 

 

Important Note: For Cash on Delivery (COD) orders, customers must confirm their order via WhatsApp or email before shipping. Unconfirmed COD orders may be canceled automatically to prevent fraudulent transactions.

2. Secure Payment Processing

At Salvya, we prioritize your financial security by using advanced encryption technologies and fraud prevention measures to protect your transactions.

 

 

🔒 How We Protect Your Data:


✅ SSL Encryption: All payments are processed through Secure Socket Layer (SSL) encryption to safeguard your sensitive information.
✅ PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard to ensure secure transactions.
✅ Fraud Detection & Prevention: Our payment processors use AI-driven fraud detection systems to block suspicious activities and unauthorized transactions.
✅ 3D Secure Authentication: Some payments may require additional verification (OTP or biometric approval) to enhance security.

 

 

💡 Your card details are never stored on our servers. Payments are handled securely through trusted third-party providers.

3. Currency & Exchange Rates

💰 Pricing in EUR & MAD

 

International Orders are processed in EUR (€) by default.

Orders from Morocco are processed in MAD (Moroccan Dirham).

 

🔹 How Exchange Rates May Affect Your Total

If you are purchasing in a currency different from EUR or MAD, your bank may apply exchange rates & fees based on their policies.

For non-EUR payments, the final charge in your local currency may vary due to real-time exchange rate fluctuations.

 

💡 Tip: Check with your bank for the most accurate exchange rate and possible international transaction fees.

4. Why Some Payments May Be Declined

What if my refund amount is incorrect?

🔴 Common Reasons for Failed Payments


❌ Insufficient Funds – Ensure your card has enough balance.
❌ Incorrect Card Details – Double-check card number, expiry date, and CVV.
❌ Bank Security Measures – Some banks block transactions for security reasons.
❌ International Purchase Restrictions – Some cards require activation for global payments.
❌ Expired or Inactive Card – Confirm that your card is valid and active.

 

🛠 Steps to Resolve a Declined Transaction


✔ Try another payment method (PayPal, Apple Pay, Google Pay, or a different card).
✔ Contact your bank to approve the transaction.
✔ Ensure 3D Secure Authentication is completed if prompted.
✔ Check your email or SMS for any alerts related to the declined payment.

 

 

💡 If you continue experiencing issues, contact our support team at support@salvya.com or via WhatsApp at

+39 338 4087178. We're happy to assist! 🚀

5. Refund Processing & Payment Reversals

At Salvya, we ensure a smooth and transparent refund process for eligible cases.

 

💳 How Refunds Are Issued

Refunds are processed using the same payment method you used for the original purchase.

If you paid with a credit/debit card, the refund will be credited back to the same card.

For Cash on Delivery (COD) orders in Morocco, eligible refunds will be issued as store credit or via bank transfer when applicable.

 

⏳ Time Frame for Processing Refunds

Card & Digital Payments: 5-10 business days (processing time depends on your bank).

Bank Transfers: 7-14 business days.

Store Credit: Issued within 48 hours after approval.

 

💡 Note: Refund processing times may vary based on your bank’s policies. If you don’t see the refund after the estimated time, please contact your bank before reaching out to us.

5. Invoice & Tax Information

📜 Requesting an Invoice for Business Purchases

 

If you need an official invoice for your business, request it during checkout or contact us at contact@salvya.com with your order details and company tax ID.

Business invoices include VAT details where applicable.

🛃 Tax-Free Purchase Eligibility

 

For EU Customers: If you are eligible for VAT-exempt purchases, please contact us before placing your order with the necessary documents.

For Non-EU Customers: International orders outside the EU may be subject to import duties and taxes, which vary by country. Salvya is not responsible for these charges.

💡 Tip: Always check your country’s import tax regulations before ordering.

5. Invoice & Tax Information

📞 For Payment-Related Issues, Contact Us:
📧 Email: support@salvya.com
💬 WhatsApp Support: +39 338 4087178
🕒 Available: Monday – Friday | 10:00 AM – 6:00 PM (CET)


 

🔹 Our support team is here to assist you with payment concerns, refund updates, or invoice requests. Don’t hesitate to reach out! 🚀

Tell us what you think

Was this content helpful?

Not really