Step-by-Step Guide to Returning Your Purchase
If you wish to return an item, please follow these steps:
Contact our Support Team
Reach out to our customer service team at support@salvya.com or via WhatsApp at +39 338 4087178 within 7 days of receiving your order to request a return authorization.
Provide Order Details
In your email or message, please include the following:
Order number
Product name and description
Reason for return (if applicable)
Photo of the item (if itβs defective or damaged)
Return Authorization
After reviewing your return request, we will issue a return authorization and provide you with the return address and any other necessary instructions.
Ship the Item Back
Pack the item securely in its original packaging and ship it back to us. You are responsible for the return shipping costs unless the item is defective or damaged.