Shopping Guide

At Salvya, we strive to provide a seamless and enjoyable shopping experience. Our Orders & Returns section is designed to guide you through the purchasing process, from placing an order to returning an item if needed.

Whether you're shopping for our handcrafted fashion pieces or need assistance with an exchange, we’ve got you covered. Below, you'll find detailed information on how to place an order, track your shipment, request a return, and understand our refund policies.

We want to ensure that every purchase you make with Salvya is hassle-free, so if you have any questions, feel free to contact our support team at [insert email]. Happy shopping!
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Last updated: Mars 29

Orders & Returns

1. How to Return Items

2. How Will I Receive My Refund?

3. When Will the Refund Be Processed?

4. What to Do If Your Refund Amount Is      Incorrect

5. How Can I Be Sure My Order Has              Been Made Correctly?

6. Can I Return Any Item?

7. Can I Cancel an Item in My Order?

Products

1. Will I receive the same product that     I see in the picture?

2. Will you restock items indicated as         “out of stock?”

3. Do you carry the same merchandise     as in the physical stores?

4. What is included in the price?

5. What should I do if I receive a                 defective item?

6. And if I receive an incorrect item?

7. Can I exchange items I have                       purchased at Salvya.com?

8. Can I exchange items at any store?

9. How much time do I have to                      exchange an item?

Payment

1-Which payment methods can I use to     make my purchase?

2. When is the purchase amount                  removed from my bank account?

3. For what reasons could my credit         card be rejected?

4. Can I get an invoice in my company’s      name?

5. Can I request Tax-Free?

6. Is it safe to purchase with a bank           card at Salvya.com?

Orders & Returns

1. How to Return Items

At Salvya, each piece is custom-made and produced on demand, which means returns are not possible. However, we want to ensure you receive a high-quality product, so we offer exchanges only in cases of defects.

Exchange Policy for Defective Items

If your item arrives with a manufacturing defect, such as:


✅ Wrong size sent (different from what you ordered)
✅ Printing issues (misalignment, fading, or damage)
✅ Physical damage during shipping

You can request an exchange within 7 days of receiving your order by following these steps:


1️⃣ Take clear photos/videos of the issue.
2️⃣ Send your request via email or WhatsApp, including your order number and proof of the defect.
3️⃣ Once approved, we will arrange for a replacement at no additional cost.

No Returns for Non-Defective Items

Because all items are made to order, we do not accept returns for:


❌ Change of mind
❌ Incorrect size choice (please refer to our size guide before ordering)
❌ Customer-damaged items

 

To help you make the right choice, we provide detailed size charts and product previews. If you need assistance before purchasing, feel free to reach out!

Store Credit for Non-Defective Issues

If you're not completely satisfied but the item isn’t defective, we offer a small discount on your next purchase instead of a return. This ensures we maintain fair production practices while keeping our customers happy.

2. How Will I Receive My Refund?

If your item qualifies for a refund due to a major defect that cannot be fixed with a replacement, the refund will be processed as follows:

✅ Original Payment Method – If approved, the refund will be sent to the same payment method used for purchase (e.g., credit card, PayPal, etc.).
✅ Processing Time – Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
✅ Store Credit Option – If you prefer, we can offer the refund as store credit for your next purchase instead.

Important:
  • Refunds are only granted in rare cases where an exchange isn’t possible.
  • Requests must be submitted within 7 days of delivery with clear photo/video proof of the issue.
  • Shipping costs are non-refundable unless the issue was our mistake.

If you believe your case qualifies for a refund, please contact us with your order details and proof of the issue. We're here to help!

3. When Will the Refund Be Processed?

If your refund request is approved, the timeline for receiving your refund depends on your payment method:

✅ Credit/Debit Card – Refunds may take 5-10 business days to appear in your account, depending on your bank’s processing time.
✅ PayPal or Other Payment Methods – Typically processed within 3-5 business days, but this may vary.
✅ Store Credit Option – If you choose store credit instead of a refund, it will be issued immediately after approval and can be used for future purchases.

Key Notes:
  • Refunds are only granted for defective items that cannot be replaced.
  • Requests must be submitted within 7 days of delivery with photo/video proof of the issue.
  • Shipping costs are non-refundable, except in cases where the issue was our fault.

We’ll notify you via email once your refund has been processed! If you have any questions, feel free to contact us.

4. What to Do If Your Refund Amount Is Incorrect

If your refund request is approved, the timeline for receiving your refund depends on your payment method:

1️⃣ Double-check your refund confirmation – Ensure that the refund amount matches what was approved. Remember that shipping fees are non-refundable, except in cases where Salvya was at fault.

2️⃣ Consider possible deductions – If you used a discount code, store credit, or partial refund, the total amount refunded may be adjusted accordingly.

3️⃣ Contact us for clarification – If you believe there’s an error, please reach out to our support team with your order number and refund details. We’ll investigate and resolve the issue as quickly as possible.

How to contact us?

Send us an email at support@salvya.com with the subject line: Refund Amount Issue – Order #[Your Order Number]

We’re here to help!

5. How Can I Be Sure My Order Has Been Made Correctly?

At Salvya, we ensure a smooth ordering process, but here’s how you can double-check everything:

Order Confirmation Email – After placing your order, you’ll receive an email with all the details (items, sizes, colors, and shipping address). Please review it carefully.

 

 Review Your Order in Your Account – If you created an account, you can log in and check your order history to confirm all details.

 

 Made-to-Order Process – Since our products are custom-made, they go into production shortly after your order is placed. This means changes or cancellations may not be possible after a short period.

 

Contact Us Quickly for Changes – If you spot a mistake, contact us immediately at support@salvya.com with your order number. If your order hasn’t gone into production yet, we may be able to adjust it.

We highly recommend reviewing all details before confirming your purchase to ensure a perfect order!

6. Can I Return Any Item?

At Salvya, we produce custom-made, print-on-demand items, which means returns are not possible unless the product is defective. Here’s how our policy works:

❌ No Returns for Change of Mind – Since each item is uniquely made just for you, we cannot accept returns if you change your mind, order the wrong size, or decide you no longer want the product.

 

✅ Exchanges Only for Defective Items – If your order arrives with a defect (wrong item sent, printing issue, or damage during shipping), you can request an exchange. Proof required:
  • Contact us within 7 days of delivery.
  • Send clear photos/videos of the defect
  • We will arrange a replacement if the issue is confirmed

Customer Satisfaction – If you’re unhappy but the item is not defective, we may offer a discount on your next purchase instead of a return.

For any concerns, contact us at support@salvya.com. Thank you for understanding that our process ensures sustainability and reduces waste. ♻️

7. Can I Cancel an Item in My Order?

At Salvya, all our products are custom-made and print-on-demand, meaning once an order is placed, it is immediately sent for production. Because of this, cancellations are only possible within the first 2 hours after placing the order.

✅ You can cancel your order if:

You contact us within 2 hours of purchase.

Production has not yet started.

 

❌ Cancellations are NOT possible if:

More than 2 hours have passed.

Your order is already in production or has shipped.

If your order has already been processed, we cannot cancel it. However, if there is an issue with your order (wrong details, defective product, etc.), reach out to us at support@salvya.com, and we’ll do our best to help!

Products

1. Will I receive the same product that I see in the picture?

At Salvya, we make every effort to ensure that the product you see on our website accurately represents what you will receive. However, please note that there might be slight variations in color or texture due to differences in lighting, screen settings, and production batches. Rest assured, we strive to deliver the highest quality product that matches the description and images.

2. Will you restock items indicated as “out of stock?”

We restock popular items whenever possible, but restocking depends on product availability from our suppliers. If an item is out of stock, we encourage you to subscribe to our newsletter or check back regularly for updates. You may also contact us for more information on when a product may be available again.

3. Do you carry the same merchandise as in the physical stores?

Our Salvya online store may offer some of the same products available in physical locations, but our online catalog may differ. We sometimes feature exclusive items or limited-edition designs available only through our website. If you’re looking for something specific from a physical store, feel free to reach out to us, and we can let you know if it’s available online.

4. What is included in the price?

The price of each item on Salvya includes the product cost as well as applicable taxes. Shipping costs are not included unless otherwise stated, such as during promotional offers. Please note that any additional fees for custom duties or taxes on international orders may be applied by your local customs authorities, which are not included in the listed price.

5. What should I do if I receive a defective item?

If you receive a defective item, please contact us immediately with clear photos or videos showing the issue. You must notify us within 7 days of receiving the item. If the product is defective due to manufacturing errors (e.g., printing issues, damaged goods), we will offer an exchange or refund, depending on stock availability.

6. And if I receive an incorrect item?

If you receive an incorrect item (different product or design than ordered), please contact us as soon as possible. We will arrange for the return of the incorrect item and send you the correct one at no additional cost. Please provide us with photos of the incorrect item to help expedite the process.

7. Can I exchange items I have purchased at Salvya.com?

We only offer exchanges for items that are defective or damaged. If the item you received is in perfect condition but you simply changed your mind, we do not accept exchanges. If you are unhappy with your purchase (for reasons other than defects), we offer a small discount on your next purchase as a gesture of goodwill instead of an exchange. For defective items, please follow the steps outlined in section 5 above.

8. Can I exchange items at any store?

Currently, Salvya does not offer exchanges through physical stores, as we operate primarily online. All exchanges, if eligible, must be handled directly through our online customer service. Please follow the steps outlined in our Returns & Exchanges Policy for guidance on how to process exchanges for defective or incorrect items.

9. How much time do I have to exchange an item?

Exchanges are only available for defective or incorrect items, and you must contact us within 7 days of receiving the product. After this period, we cannot process exchanges. Be sure to provide clear photos or videos of the issue when reaching out to us.

Payment

1-Which payment methods can I use to make my purchase?

At Salvya, we aim to make your shopping experience as convenient as possible. You can choose from the following payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit and debit cards.

PayPal: For a quick and secure payment process.

Apple Pay & Google Pay: Use your mobile wallet for seamless transactions.

Bank Transfer: If you prefer, you can pay directly from your bank account.

Cash on Delivery (if available in your location): Pay when your order arrives at your doorstep (only for certain regions).

A Salvya Gift Card allows your friends and family to shop for their favorite items at Salvya. It’s the perfect gift for any occasion, whether it’s for a birthday, holiday, or just to show someone you care.

 

 

How it works:

Available in multiple denominations: Choose the value that suits you best.

Instant delivery: Your gift card will be delivered to the recipient’s email address as soon as the purchase is confirmed.

Use it on any purchase: The gift card can be redeemed against any product on our website.

No expiry date: Your gift card balance never expires, giving the recipient the flexibility to use it at their convenience.

To purchase a Salvya Gift Card, simply choose the desired amount, enter the recipient’s details, and complete the checkout process. It's that easy!

 

Please note:

Gift cards cannot be exchanged for cash or refunded.

If your purchase exceeds the gift card balance, you can pay the remaining amount using other available payment methods.

2. When is the purchase amount removed from my bank account?

The amount for your purchase will be removed from your bank account once your order is processed and payment is successfully completed. If you are paying via credit card, debit card, or other online payment methods, the payment will be authorized at the time of purchase, but the actual charge will be made after your order is confirmed and shipped. For payment methods such as PayPal or similar services, the funds may be deducted immediately after the purchase.

3. For what reasons could my credit card be rejected?

Your credit card may be rejected for the following reasons:

 

Incorrect card details: Ensure that the card number, expiration date, and CVV code are entered correctly.

Insufficient funds: If your account balance is lower than the total order amount, the payment will fail.

Expired card: If the card is expired or has been deactivated, it will not be accepted.

Bank restrictions: Some banks may block online transactions or transactions from international merchants.

Fraud detection: If the bank detects suspicious activity, it may decline the payment for security reasons.

Incorrect billing information: If the billing address provided doesn’t match the address registered with your card, the transaction could be declined.

4. Can I get an invoice in my company’s name?

Yes, you can request an invoice with your company’s name. During the checkout process, you will have the option to provide your business details (company name, address, tax ID number, etc.). Once your order is processed, the invoice will reflect the business information you provided. If you forget to add this information, please contact our customer service team, and they will assist you in generating an invoice with your company’s details.

5. Can I request Tax-Free?

If you are eligible for tax exemptions, such as for purchases made outside of certain tax regions or for business use, you may be able to request a Tax-Free status. In the case of international shipping or certain specific conditions, you may qualify for VAT exemption. Please ensure you meet the criteria and provide the necessary documentation (such as business tax information). If you think you qualify, reach out to our customer support team, and they will guide you through the process of requesting Tax-Free status for your order.

6. Is it safe to purchase with a bank card at Salvya.com?

Yes, purchasing with a bank card at Salvya.com is safe. We take your privacy and security very seriously. To ensure a safe shopping experience, we use SSL encryption (Secure Socket Layer), which protects your payment and personal information during transmission. Additionally, we work with trusted payment processors that comply with industry standards to secure all transactions.

 

Our payment methods also use 3D Secure technology, which adds an extra layer of protection during the transaction process. This is a widely used security measure to ensure that only the authorized cardholder can make a payment.

To further ensure your safety:

 

We do not store sensitive information such as full credit card numbers on our servers.

We follow the highest standards for online security and privacy.

 

If you have any concerns or questions about the payment process, feel free to contact our customer support team for assistance.